Gift Certificates

1. Ask how much the customer wants to load.

2. Log the certificate in the Gift Log (number, name, amount).

3. Write certificate # and $ amount on physical certificates (located to the left of the register, alone with envelopes)

4. Ring up in POS as “Gift Certificate”.

5. Collect payment

6. Provide guest with the certificate + envelope.

Physical written gift certificates are logged in our "Gift Certificates and Donations" log located under the counter. Use the gc numbers on the left side of the spreadsheet to match the written log to the physical copy. If there's a balance left, note it both on the spreadsheet and mark it on their gift certificate in pen or sharpie. 

To redeem a gift certificate in the POS:

• choose "other gift card/certificate" as the payment option then manually enter in the amount and certificate code in the corresponding boxes.

•  If there's no balance left, fold the certificate in half and staple to the in-studio receipt that goes to Jess for filing. 

***If there is a balance left, return the updated certificate to the customer.

Some folks have the old plastic cards. To redeem those, you'll need to be at the payment screen on the POS. Choose "Gift Card" as the payment option and enter the 16 digit code on the back of the card (or on a printed sheet/screenshot if the gift card was purchased online) when prompted. 

We will always honor gift certificates & donations, even if they are technically expired.