Checkout

We keep running tabs using dry erase tickets from the beginning to end of the customer experience. When the guests are getting close to finishing, you can use the dry erase ticket to enter their information in the computer. It is important to note that you cannot edit item descriptions once you save the ticket, so timing is key here.

1) Log onto the POS and create a new ticket. Use the (+) plus sign button at the top right of the screen to add the customer to sale. First try looking them up to see if they are in the system, then create a new customer if not.

2) Ring in items to the POS by using the search functions. For each item, click on it and add a “note” that includes a description of the item as well as the name or initial on the bottom of their piece.

3) Once all items have been run in, total out the sale and record the payment type as stated below…

● If they pay with a check, make sure the amount is correct and that there is a phone number on the check.  Choose “check” as the payment type on the POS screen and place the check in the register.

● If they pay with cash, choose cash and enter the amount of cash given. Use the register to distribute change.

● If they pay with a credit or debit card, choose “other payment types” and type “CC” as the note. 

               o  Then, ring into manual credit card machine and NOT the POS machine. Have the customer sign the first receipt.  Give the second copy to the customer. The first receipt (signed by customer) is stapled to the copy of the studio receipt and then put in the receipts basket.  

● If they pay with a gift certificate, choose “other gift card or certificate” and see the section of this Manual under Gift Certificates for in-house redemption procedure. 

Always ask customer if they want either a physical or digital copy of their credit card receipt, if applicable. 

At the end of check out ask “Do you have a frequent painter card I can stamp?”

If they do not have a frequent painter card, go ahead and make them one – you don’t even have to ask! Painters will receive a stamp for each $20 spent with us, collect 10 stamps and get 20% off!

We are happy to provide a permanent underglaze pencil to sign works. Otherwise, we do NOT offer customization or lettering but we do have several tools on how we can teach guests to letter: tissue transfer, stencils, stamps, or silkscreens.

We DO offer full on custom art at a rate of $25 per hour, minimum 2 hour billing, plus the cost of the pottery as listed on the shelf. We'll need to get the guest in touch with Jess or another in-house artists to finalize the design work.

1. Place finished pottery in the back on the rack if it is ready to glaze and fire or place it to the side on the bar top if it still needs something.  When you place the customer’s painted piece on the rack in the back room, make sure it is sitting on the shelf right-side up.  If you don’t, the person coming behind you to glaze the piece may glaze it upside down and then it will get stilted in the kiln upside down
   
   NOTE: use clothes pins on the right side of the dry rack to indicate any special conditions (no glaze, 1/2 glaze, fuse).
   
   

2. Make sure to have made great descriptions on the firing ticket to leave in the day’s black post-fire box (at end of day) – “add magnet to red chili pepper with green stem” or “letters should be wired in this order – JESSICA”.

3. Clean up the customers table (water bowl, brushes, paper, etc).  Put leftover paint in the party paint bottles.  Wash the table down with a damp sponge or wipes.

4. Clean placemats on the table impeccably and ensure that it is ready to go for the next customer.

5. Wash the customers dishes, pallets and brushes.